Frequently Asked Questions

No, our License Activation Manager focuses solely on managing and activating your software licenses. It does not modify or obfuscate your software code in any way. This ensures your code remains transparent and unaltered while we provide robust license management functionalities.

Yes, we recommend obfuscating your code after integrating your software with our licensing system. Using code obfuscation makes your code more secure and protects it from tampering.

Once your purchase is confirmed, you’ll receive immediate access to a download link for the software. This allows you to install and start using it right away. Additionally, we’ll provide clear activation instructions to ensure a smooth setup process.

No, we offer the software as a convenient digital download. This eliminates the wait time for physical media and ensures you have the latest version readily available. For added security, we also offer an optional digital file backup service during the purchase process.

To ensure efficient support for all our customers, we currently don’t offer traditional phone support. However, our comprehensive website provides detailed information about our products features and functionalities. You can also find helpful resources and tutorials to guide you through the setup and usage process. If you have any questions beyond the information provided, we encourage you to contact us. We will be happy to assist you.

Don’t worry! We offer 24/7 access to our activation center, where you can easily manage all your licenses. If you can access the computer where you originally installed the software, you can follow a simple procedure to retrieve your license key. However, if you’ve lost the computer entirely, you may need to purchase a replacement license, which can be purchased during checkout. If you purchased a product subscription or maintenance plan it will ensures your license is replaced in case of loss.

We strive to keep our software up-to-date with the latest features and improvements. Upgrades are typically offered at a discounted price for all customers. The best value comes with a product subscription or valid maintenance plan, which includes free upgrades during the plan’s active period. Product subscription and Maintenance plans are available for purchase during checkout depending on the product purchased.

We currently don’t offer a trial of the full software version.
However, we understand the importance of trying before you buy. To help you make an informed decision, we provide several alternatives:
In-depth Video Demos:
We’ve created comprehensive video demonstrations showcasing our products’ features and functionalities in detail. These videos allow you to see our products in action and get a clear understanding of their capabilities.
Detailed Screenshots:
Our website includes links to a collection of detailed screenshots that visually represent the software’s interface and key features. This allows you to explore the software’s layout and functionality at your own pace.
Combined Resources: By combining the video demos with the screenshots, you can gain a thorough understanding of the software’s potential and determine if it aligns with your needs.

We take software piracy and copyright infringement very seriously. Offering a full-version trial could increase the risk of unauthorized use. Additionally, we believe our video tutorials and demo examples, provides a valuable opportunity to experience our product’s core functionalities and make an informed purchase decision.

Absolutely! We appreciate your larger purchases and offer automatic discounts on qualified bulk orders during checkout. If you have specific requirements beyond the bulk order discounts listed, please don’t hesitate to contact us directly. We’re happy to discuss custom volume discounts to meet your needs.

We appreciate your interest in spreading the word about our products!
We don’t currently have a formal affiliate program, but we encourage you to leverage the resources available on our website. Feel free to use the product videos, website links, and screenshots to share your enthusiasm with others. If you have any additional ideas or require further support, please reach out. We’d be happy to discuss potential collaborations.

We utilize FastSpring as our authorized reseller.
FastSpring acts as the merchant of record, simplifying the tax process for you. FastSpring automatically calculates, collects, and remits any applicable sales tax or VAT based on your location and the tax ability rules in your jurisdiction. This means you won’t need to worry about calculating or paying taxes separately. For more information on FastSpring’s tax management, you can visit their website https://fastspring.com/consumer-support-form/tax-vat-gst/.

The answer depends on the license type you purchase:
Single-User License:
This is a permanent license, meaning you can continue using the software indefinitely as long as you adhere to the license activation and removal instructions provided during purchase. Improper license removal can result in a lost license. Since each single-user license is unique, it’s intended for use on a single computer. To transfer the license to a new computer, you’ll need to follow the proper removal procedures on the original machine.
Network License:
These licenses are typically granted for a specific period. Network licenses are designed for use within a network environment, allowing authorized users on multiple computers to access the software.

No worries! If you accidentally formatted your computer without removing the license first, you might still be able to recover it. We offer a license recovery procedure that resets your license, allowing you to re-activate it on the same computer. Once reactivated, you can then follow the proper removal instructions to transfer the license to a different machine. For detailed instructions on license recovery, please refer to our client help section available for customers after purchasing our products or contact us.

Unfortunately, retrieving a license from a computer you no longer have access to isn’t possible. Since each license is unique and designed to prevent unauthorized use, we cannot verify its status without access to the original machine. In this case, you would need to purchase a new license to use the software on another computer.
We understand this can be frustrating, and we apologize for any inconvenience. If you have any further questions or require assistance with purchasing a new license, please don’t hesitate to contact us. We’re here to help!

A license management system is a software solution that helps you track, activate, and manage licenses for your software products. It ensures users have valid licenses and allows you to control access and usage.

There are several benefits, including:

Improved license control: Track and manage all your licenses in one place.
Reduced piracy: Prevent unauthorized use of your software.
Simplified license activation: Streamline the process for users to activate their licenses.
Enhanced user experience: Provide a hassle-free licensing experience for your customers.

The license manager software is a client application installed on the user’s computer. It communicates with the license manager server to verify the user’s license and ensure proper usage.

The license manager server is the central hub that manages all your licenses. It stores license information, verifies license requests from the client software, and controls access to your software.

The license activation API is a programmatic interface that allows your software to communicate with the license manager server. It facilitates automated license activation and verification within your software application.

(Depends on your development needs) The API is most useful for developers who want to integrate seamless license activation functionality within their software. Also for web script licensing and token licensing it is mandatory to purchase.

We provide simple instructions for installing our products that will generally be sufficient for any user to install them. Currently we don’t provide an installation service for customers.

If you are facing issues with activating your license feel free to contact us for further assistance.

It’s possible. In some cases, license errors can prevent software from launching properly. Refer to the error message for specific details and try the help documents provided with the software. If the issue persists, contact us for assistance.

We take data security very seriously. Our license manager server utilizes industry-standard security measures to protect your license information, including encryption at rest and in transit.

Yes, we have example integration available in the API help documentation however it’s important to point out that the API isn’t a standalone solution and it needs to be combined with License Activation Manager to operate.

In most cases, your existing license will remain valid for the upgraded version. However, if there are significant changes or a new version tier, you might need to purchase an upgrade license if you don’t have a product maintenance plan or subscription.

This depends on the type of license you have.
Some licenses are tied to a specific machine, while others allow for transfer after proper deactivation on the original computer. Contact us for clarification on your specific license.

As we don’t manage payments and billing it is all managed by our reseller, we recommend checking their help on billing on this link

As we don’t deal with any payments please contact our reseller directly on this link.

No problem! Please contact us and we’ll respond to your inquiry within 24 hours.